Privacy Policy

ADL Roller Shutters respects your privacy. This policy explains what personal information we collect when you use this website, how we use it, and who we share it with. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Who we are

ADL Roller Shutters is an Adelaide-owned lead-referral service. We do not manufacture, install or repair roller shutters ourselves. We connect homeowners and businesses with vetted, licensed and insured local roller shutter installers and repairers so you can compare free quotes.

Information we collect

We collect the details you choose to give us through our quote form. Depending on your enquiry, this can include:

• Your name
• Your email address
• Your phone number
• Your suburb or postcode
• Details about your enquiry, such as the property type, the number of openings, whether you want manual or motorised shutters, your main goal, any fault you are reporting, your timeframe, and anything else you add in the message field

We also collect standard technical information automatically, such as your IP address, browser type, device information, and the pages you visit. This helps us keep the site secure and understand how it is used.

How we use your information

We use the information you provide to:

• Match you with vetted local installers or repairers suited to your enquiry
• Pass your enquiry to those operators so they can prepare a free quote
• Respond to your enquiry and any follow-up questions
• Prioritise urgent repair enquiries
• Maintain, protect and improve the website

Who we share it with

The main reason we collect your details is to connect you with installers, so by submitting the quote form you understand that we share your enquiry with vetted local roller shutter operators for the purpose of preparing a quote. Those operators are separate businesses and use your details to contact you and quote your job.

We may also share information with service providers who help us run the website and our enquiry process, such as email delivery, hosting and analytics providers. These providers only handle your information to provide their service to us. We do not sell your personal information.

Cookies and analytics

This site may use cookies and analytics tools, such as Google Analytics, to understand how visitors use the site so we can improve it. Analytics data is generally aggregated and does not identify you personally. You can control or block cookies through your browser settings, though some parts of the site may not work as well if you do.

How we protect your information

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access. Enquiries are submitted over an encrypted connection. No method of transmission or storage is completely secure, but we work to keep your information safe.

How long we keep it

We keep your enquiry details for as long as needed to connect you with installers, respond to your enquiry, and meet our record-keeping obligations. When we no longer need the information, we take reasonable steps to delete or de-identify it.

Your rights

You can ask us to access or correct the personal information we hold about you. You can also ask us to stop contacting you. To make a request, please use the contact method below, and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the effective date shown at the top.

Contact us

The quickest way to reach us is through our quote and enquiry form. Let us know your question and we will get back to you.